Customer Support
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folder Displays and Consoles
folder AgFiniti
folder SMS Desktop Software
Find help for using both SMS Basic and SMS Advanced.
folder GPS, Guidance and Steering
folder SeedCommand
folder DirectCommand
folder Harvest
folder ISOBUS - Virtual Terminal
folder Intellislope
folder VRA & Data Log


PRODUCT SUPPORT INFO
 
document Cases Explanation Sheet
The Cases tool enables you as an Ag Leader Dealer (North America & Australia) or Ag Leader Distributor (EMEA & South America) to have a complete overview of your Cases. Cases created since March 7, 2017 are displayed. Older cases will not be accessible. Please see Figure 1 for an example view of the Cases tool. Figure 1: Screenshot View Cases page In the green box you can see the search options. It is possible to search on any word or number. If you want to have the full list of cases, press...
18 Apr, 2017 Views: 320
document Legacy Product Support
Ag Leader Technology, Inc. is committed to making technical support service transitions from current product support to legacy product support as seamless as possible for our customers. It is the intent for this article to provide important information to best serve our customers impacted by any transition(s) to legacy product support. Ag Leader will continue to update this knowledgebase article with information as products transition to legacy product support. The Ag Leader display model utilized in...
21 Sep, 2016 Views: 1566
document Dealer Login Accounts - How to Register for the Knowledgebase
This Knowledgebase contains additional information that is accessible with a dealer log in account. If you are an Ag Leader dealer, you may obtain a login account by clicking Register at the top right corner of the main page found here. 1. On the registration page you will need to supply the following information: First Name: Last Name: Email Address: User Name: Password: Dealer ID: 2. Press OK to submit the registration. You will be redirected back...
05 Jan, 2018 Views: 29807
document Ag Leader Hardware and SMS Software Tutorial Videos
Ag Leader has many resourceful tutorial videos for our customers to learn processes and maximize the value of their Ag Leader purchase:  The hardware channel link found here, https://www.youtube.com/user/AgLeaderTutorials, will showcase button presses on the display.  The software channel link found here, https://www.youtube.com/user/AgLeaderSMSTutorials, features short process videos and also recorded webinars. 
01 Dec, 2014 Views: 1239
document Product Registration
In order to provide the best support possible, we ask that you register your Ag Leader product. You can register your product by filling out the Product Registration form in the link below. By registering your product, we can keep you informed of product updates, breaking product news, as well as answer your questions better. Also, we will send you the Ag Leader Insights newsletter for free. Begin Product Registration Here Last Reviewed Date: ...
17 Sep, 2015 Views: 18644
document Troubleshooting - Accessing Dealer Site
Troubleshooting - Accessing Dealer Site
10 Jul, 2014 Views: 2526
document Testing Ag Leader Equipment - How to Use a Voltmeter and Jumper Wire
This article will help assist technicians in testing Ag Leader components using a voltmeter and jumper wire.  Testing Ag Leader Equipment
12 Nov, 2013 Views: 2120
document Miscellaneous Small Parts and Obscure Part Numbers List
Harvest 2000907 – Proximity Switch (sensor) 3100128 – Hella 40 AMP relay for old EMUs 4000237 – Old EMU control circuit cable 4001539-3 - New EMU control circuit cable 2000908-1 – EMU motor – Right Hand, for RH Elevator Mount Units 2000908-2 – EMU motor – Left Hand, for LH Elevator Mount Units 2002248-25375 – Detent pin for EMU retaining block, two required 3000605 – EMU retaining block 3100120 - Metering Auger – LH 2000691-1 - Metering Auger – RH 2000322-2 – Header...
27 Oct, 2017 Views: 14965
document UPS Ground Parcel Transit Times from 50010 - Ames, Iowa
08 Sep, 2014 Views: 850
document Ag Leader Warranty Policy FAQ
Ag Leader Warranty Policy FAQ
05 Jun, 2015 Views: 853
document How to Package Modules for Shipping
0 0 1 34 200 Ag Leader Technology 1 1 233 14.0 Normal 0 false false false false EN-US JA X-NONE 0 0 1 14 81 Ag Leader Technology 1 1 94 14.0 Normal 0 false false false EN-US JA X-NONE ...
22 Sep, 2015 Views: 264
document Call Handling Changes to the Software Support Phone Lines
The following changes will be made for SMS Support lines effective September 14th, 2015: · The traditional voicemail option will be replaced with an automated callback feature · Callback requests will remain active for a period of 72 hours before expiring The automated callback feature allows each customer to maintain current queue position, ensuring all calls are handled in the order they were received, without remaining on hold for the next available Technical Support Representative. The...
10 Feb, 2017 Views: 361